Q. How can I bookmark the course and retrieve the list?
You can find the Bookmark to save course button located at the bottom left of the video screen.
Once you pressed and the video is marked with a green flag at the top right-hand corner. Afterwards, you can find the "Saved Course" tab under your profile to retrieve it.
You also remove those saved courses by clicking the green flag overlayed once.
Q. When and how long can I watch for the video after a successful transaction?
Within 14 days immediately after a successful transaction, you can view the courses and access the presentation materials for unlimited times.
Q. Where can I download presentation materials?
You can find them under the “Presentation Materials” of each course webpage. Please download them within the allowable watching period.
Please note that presentation materials may not be available at all courses.
Q. Where can I download the certificate of attendance and receipt?
The certificate of attendance is only available after you have completed the quiz. Both the certificate and receipt can be retrieved at each enrolled course webpage within the allowable watching period, and available at “View History” in your account pull-down menu.
Q. Why can’t I locate the download button of the certificate of attendance?
You may not have completed the quiz yet. You can access it by clicking the button “Complete the quiz to earn certificate” within the watching period.
You won’t be able to obtain the certificate of attendance when the allowable watching period is over without completion of the quiz.
Q. When the CPD records earned in this platform will be uploaded to the BEAM Pro / BEAM Affiliate Individual Account?
For BEAM Pro and BEAM Affiliate, the CPD hours of the enrolled courses will be automatically uploaded to your BEAM Pro / BEAM Affiliate Individual Account immediately after you have completed the courses and quiz.
Q. Can I download the video for offline watching?
Sorry that downloading the video is not available.